Shipping and delivery information

Shipping and delivery.

Orders are normally processed within 1-2 working days; once shipped, deliveries are estimated within 24/48 hours, except in areas the carrier considers “difficult to reach”. Delivery times are 1/2 working days from shipment, from Monday to Friday. Once your order has been shipped, you will be provided with a code or a link to follow the status of your order on the carrier’s website. Please note that delivery times may be affected by delays imputable to the carrier, especially during festive periods. Delays will not be imputable to Ottoni Fabbrica.

All our products are packed with care and shipped using the quickest and safest methods.

National shipments are made via a standard service carrier.

Deliveries are made within 24/48 hours from receiving the payment (as long as the product is available). Deliveries are available from Monday to Friday, except on holidays.

To avoid delays and/or any extra charges, customers are kindly requested to provide a delivery address at which someone will be available to collect the package.

When receiving the product, customers must check that the parcel is perfectly sealed and undamaged and that the number of parcels delivered matches the number of parcels expected. If parcels are delivered open or damaged or if any parcels are missing, customers must immediately inform the carrier; if not, the items received will be considered regularly delivered.

Any storage charges will be met by the buyer.

Ottoni Fabbrica will cover storage charges only if it is responsible for communicating the wrong shipment details to the carrier.

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